Artists Support

Support is a space where you can resolve all your queries. So here are the basic guidelines that all Dolna artists require to follow.

1. How to photograph and upload your art

Getting the perfect photograph of your work is crucial as it is the only reference that the buyer has of the final product. The image you upload should truly capture the beauty of the art you have created.

Capture the image: Set up your artwork completely upright stretch out a canvas or a painting against a wall; place sculptures on an even, clean, light surface. Shoot in bright, soft light and make sure your images aren’t too dark or too light. When you take a photo of your paintings or your other art, make sure that your camera is parallel to the artwork, and keep minimal space around the object you’re shooting to get a large, clear image. While shooting sculptures, shoot multiple images from different angles so a buyer can get a 360 degree view of the artwork. Remember to ensure that the camera flash isn’t visible in the image. It obscures the view of the artwork.

The Final Touches: Keep the image as close to the original as possible. All landscape images should be 600 x 402 pixels and all portrait images should be 600 x 896 pixels. All images should be 72 dpi and not be more than 150 KB. This can be done on photoshop or Remember to crop the edges from the image so that it does not include any frames or mounts. Your image needs to meet these specifications to be accepted, to make sure you follow these guidelines while shooting and editing.

Upload the image: Dolna provides you a simple drag and drop screen to upload your art. This can be found in your login section.

2. How to pack your art

How the buyer receives the artwork helps leave a good impression and minimises the chances of damage. So ensure that your artwork is neatly and professionally packed. Here’s how you do it

Materials Required:

Glassine Paper/Butter Paper
Bubble Wrap/Thermocol
Sealant like sellotape, brown packing tape
Masking tape
A container for the painting a tube for a roll, and a crate for framed/stretched artwork.

Packing your art in 8 easy steps:

1. Ensure paintings are completely dry before packing them.
2. Protect the painting with a layer of butter paper on the painted surface. Any material that comes in contact with the surface of the painting could potentially damage it.
3. Use the correct type of packing paper like glassine/ butter paper as the first layer between the painting and any packing material like bubble wrap or newspaper. DO NOT use printed paper, newspaper, or anything printed with ink to create the first layer of packing.
4. Now roll the canvas/ paper and cover it in a layer of bubble wrap to protect from moisture.
5. Insert this roll into a PVC or Cardboard tube and seal it from both ends.
6. If you are sending the artwork as stretched or framed, secure the glass by sticking masking tape in a cross across the glass.
7. This will ensure that even in the event of breakage, the broken glass does not damage the work. Wrap the artwork in a plastic sheet and tape it into place.
8. Now cover it in a layer of bubble wrap, giving special attention to the edges. Finally, place this work in a wooden crate with a thermocol layer on all sides, seal and courier it.

3. Now that its packed, let’s look at how to courier your art:

There are only 3 rules to couriering your art. Courier it fast, use a reliable courier and make sure you track it! Once we’ve confirmed the sale of your artwork, do courier it as soon as you can. Using a good quality and reliable courier. Remember, you need to include a colour printout of the Authenticity Certificate, inserted into an envelope, in the package when you courier it! You will receive your payment once the delivery of the art has been confirmed by the buyer.