Privacy Policy

To provide you with a seamless and enriching experience, we may gather certain categories of information. These are collected only when voluntarily provided or automatically through standard platform operations:

• Identity & Contact Details: Your name, email address, phone number, city or region, and any related profile information you choose to share.
• Artist Application Information: Biographical details, artwork images and files, associated metadata, preferred pickup address, and your application history.
• Transaction Records: Payment references, order summaries, invoice details, fulfillment status, and any applicable refund documentation.
• Support & Community Correspondence: Messages and inquiries submitted via our contact forms, newsletter sign‑ups, and community participation channels.
• Technical Signals: Basic device and network data, session identifiers, and security‑related logs utilized exclusively for platform protection and fraud prevention.

The information entrusted to us is used thoughtfully and exclusively for purposes that enhance your experience and support our operational integrity:

• Facilitating event operations, artist onboarding, blind‑jury workflow management, and application tracking.
• Processing purchases, verifying payments, managing settlement workflows, and maintaining clear communication regarding your orders.
• Delivering responsive support, sending pertinent operational emails and notifications, and addressing legal or compliance obligations.
• Continuously improving platform reliability, safeguarding against misuse, and securing administrative and jury access points.

We maintain a steadfast policy against selling, renting, or trading your personal information to third parties for their independent marketing purposes. Your data is shared only under the following limited circumstances:

We may engage trusted service providers to assist in delivering core platform functionalities — such as cloud and database hosting, media storage, payment processing, and communication infrastructure. These partners are contractually obligated to handle your information with confidentiality and solely for the purposes we specify.

Disclosure may also occur when reasonably necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, always in accordance with our legal obligations.

Our platform utilises essential cookies and browser‑based local storage to support core functionality. These technologies enable signed‑in session continuity, draft recovery, cart and wishlist persistence, and user preference retention — all aimed at providing a consistent and convenient browsing experience.

For a comprehensive overview of our cookie practices, including details on managing your preferences, please refer to our dedicated Cookie Policy.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including operational, legal, accounting, and dispute‑resolution requirements. Retention periods are determined based on the nature of the data and applicable regulatory obligations.

We implement a combination of administrative, technical, and organisational safeguards designed to protect your information against unauthorised access, alteration, disclosure, or destruction. While we strive to maintain robust security measures, no system transmitting data over the internet can be guaranteed to be entirely free from risk. We continuously review and enhance our security practices to align with evolving standards.

Depending on the data protection laws applicable to your jurisdiction, you may have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Ask us to rectify any incomplete or inaccurate data.
• Deletion — Request the removal of your personal information, subject to legal retention requirements.
• Opt‑Out — Unsubscribe from non‑essential communications at any time.

To exercise any of these rights, or if you have questions about the process, please reach out using the contact details provided below. We are committed to addressing your requests with diligence and respect.