Legal

Refund Policy

This policy outlines how we handle cancellations, reversals, and eligible refunds to ensure a fair and transparent process for all users.

Effective as of 27 May 2026

Participation & Application Fees

Application and participation fees are displayed clearly at checkout and may vary depending on the active program, event, or configuration.
Once a payment has been successfully processed and linked to an active submission, it is generally considered non‑refundable.
Exceptions may be reviewed on a case‑by‑case basis for verifiable situations such as duplicate deductions, clear technical failures, or gateway mismatches after internal verification.

Artwork Order Refunds (Where Applicable)

For physical artwork purchases, we are committed to ensuring that you receive the artwork you ordered in the expected condition. The following guidelines apply:

Refund or replacement requests must be raised promptly upon delivery, accompanied by supporting photographs and a detailed description of the issue.
Eligible scenarios include delivery of an incorrect artwork, verified transit damage, or a failed delivery that cannot be resolved through our support channels.
Approved refunds will be processed to the original payment method. The time taken for the amount to appear in your account depends on your bank’s or payment gateway’s settlement cycle.

Non‑Refundable Situations

To maintain fairness and operational clarity, the following circumstances are generally not eligible for a refund:

Change of mind after a successful and valid fee payment.
Ineligibility or disqualification due to violation of submission rules or platform policies.
Delays caused by incomplete or incorrect buyer details, non‑response to communication, or force‑majeure events affecting logistics beyond our direct control.

Processing Time

Once a refund has been approved, our team initiates the refund process promptly. The actual time for the refund to appear in your account depends on the processing timelines of your bank or payment gateway. While we aim to complete our internal processing swiftly, we cannot influence the clearing period of external financial institutions.

If an unexpected delay occurs, we encourage you to contact us so we can provide any additional information that may help you follow up with your payment provider.

How to Request a Refund

To initiate a refund request, please reach out to our team via the Contact Page. To help us assist you efficiently, kindly include the following details:

Your order or submission reference number.
The email address used during the transaction or registration.
A brief summary of the issue and any relevant supporting evidence (photographs, screenshots, etc.).

Our support team will review your request and respond with the next steps or a resolution within a reasonable timeframe.

Should you have any further questions about our refund practices, we welcome you to connect with us through our Contact Page. We are here to help.